Service agreement (Documents in the UAE)

Moscow, edition of May 25, 2023

IP Ovsyankina Anna Aleksandrovna, TIN: 771598092190, OGRNIP: 323774600327545, hereinafter referred to as the “Contractor”, invites an individual resident of the Russian Federation, hereinafter referred to as the “Customer”, to conclude this service agreement on the terms set out below:

1. Terms and Definitions
1.1. Contract – this contract for the provision of services.
1.2. Website — genesishub.ae (also referred to as the “Site”).
1.3. The Customer’s joining the Agreement – the Customer’s payment for services under this Agreement (Section 5 of the Agreement) means the Customer’s consent to conclude the Agreement and the Customer’s full and unconditional acceptance of all the terms of this Agreement without any exceptions and restrictions.
1.4. The Customer is a legally capable individual resident of the Russian Federation who has joined the Agreement.

2. General Provisions
2.1. The agreement in accordance with Article 428 of the Civil Code of the Russian Federation is a contract of incorporation. The text of the Agreement is available on the website on the Internet at: genesishub.ae.
2.2. The Agreement comes into force from the moment the Customer joins the Agreement. The Customer’s accession to the Agreement means that the Customer unconditionally accepts all the terms of this Agreement without any exceptions and restrictions and is carried out in accordance with the procedure provided for in clause 1.3 of the Agreement.
2.3. In accordance with clause 1 of Article 450 of the Civil Code of the Russian Federation, the Parties have agreed that the Contractor has the right to make changes and / or additions to the Agreement. At the same time, changes and/or additions made by the Contractor to the Agreement become mandatory for the Parties on the date of the revision’s entry into force. The Contractor is obliged to publish a new version of the Agreement on the Website at least 1 (one) calendar day before the date of entry into force of the Revision (without any special notification to the Customer).
2.4. The Customer is obliged to regularly contact the Website in any way available to him, independently or through authorized persons, to obtain information about the new version of the Agreement.
2.5. Information about the Contractor:
— Full corporate name: INDIVIDUAL ENTREPRENEUR Ovsyankina Anna Alexandrovna
-Abbreviated corporate name: IP Ovsyankina Anna Alexandrovna,
TIN 771598092190, OGRNIP 323774600327545,
BIC 044525974, C / s 30101810145250000974, r / s in JSC Alfabank.

3. SUBJECT OF THE AGREEMENT
3.1. The Contractor undertakes to provide the Customer with the following services in accordance with the procedure and conditions stipulated in this Agreement:
3.1.1. contact the Customer based on the request left by the Customer on the Website to provide information about the services, the procedure for their provision and payment;
3.1.2. general advice on possible conditions and rates for opening current (settlement) bank accounts and debit bank cards for the Customer in commercial banks in the Emirate of Dubai of the United Arab Emirates, selected by the Customer on the Website (hereinafter also referred to as “banks” or “bank”), receiving debit cards of the bank, as well as on the possibilities of obtaining access to remote banking services in such a bank (if any) and opening (registering) a company;
3.1.3. advising on the preparation by the Customer of a package of documents necessary for opening current (settlement
) accounts. 3.1.4. providing contact details of persons (partners) to provide possible assistance in submitting, at the sole will of the Customer, documents for opening a company, processing Emirates ID and necessary resident documents, submitting applications to the bank/and other authorities prepared by the Customer and required by the Customer’s own consent. for opening current (settlement) bank accounts and debit bank cards in the bank, receiving debit cards of the bank and opening a company.
The subject of this Agreement is not the submission of documents by the Contractor to the bank or state authorities, collection of documents or sending documents to the bank or third parties, as well as participation in interaction between the Customer and third parties on the issue of submission of documents. Such actions are not performed by the Performer. The Contractor or its representatives do not become representatives of the Customer.
The Contractor provides services in stages.
3.2. The Contractor’s services do not constitute an individual recommendation or offer to the Customer of a specific service of a foreign bank or a recommendation for performing any action. The services are provided solely on the basis of the Customer’s voluntary decision made in their own will and interest to receive advice on the established procedure for opening accounts, cards, companies and remote access in banks, as well as obtaining information about the bank’s services and persons who can assist in submitting documents. The services should not and cannot be considered as activities of the bank outside the country of its registration, nor should they and cannot be considered as the appointment of the Contractor as an agent or representative of the bank.
3.3. The Customer undertakes to accept and pay for the services rendered by the Contractor in accordance with the procedure and terms stipulated in this Agreement.
3.4. This Agreement is not concluded for the purpose of satisfying the Customer’s personal, family, home or other consumer needs.

4. TERMS AND CONDITIONS OF SERVICE PROVISION.
4.1. The Contractor undertakes to provide services under the Agreement in a timely and high-quality manner, in accordance with the requirements of laws and other regulatory legal acts, as well as the terms of the Agreement.
4.2. The terms, procedure, and methods of rendering services are determined by the Contractor at its sole discretion, taking into account all the circumstances of a particular case.
4.3. The Customer undertakes to properly fulfill the obligations under the Agreement, including to observe and execute the Contractor’s instructions (provided orally and/or in writing), to provide all information/materials/data in a timely manner and in full and correctly executed, requested by the Contractor and necessary for the Contractor to provide services under the Agreement. If the data is not provided or provided in an incorrect form or form, as well as sent to incorrect addresses, the Contractor is not responsible for the actions of the Customer and for the inability to provide services due to the lack of documents or information. The method of providing information/materials/data to the Contractor by the Customer is agreed by the Parties through the communication forms specified in clause 4.4 of the Agreement. The Customer has the right to transfer data exclusively to the Contractor and must make sure that it is the Contractor, risks and possible financial losses in the event of data transfer to other persons are borne by the Customer and are not subject to compensation by the Contractor. The Contractor undertakes to ensure the safety of documents provided by the Customer, but is not responsible for their loss due to independent reasons or without fault.
4.4. The Parties interact through the following communication channels: The Customer has the right to contact the Contractor via the Contractor’s contact details specified on the Site, as well as via Telegram or Votsapp messengers, which are groups of the Contractor and are associated with it, accessible via a hyperlink on the Site; The Contractor contacts the Customer via a mobile phone number by calling and / or e-mail messages to the Customer’s account (including in the specified messengers) specified by the Customer in the application on the Site, while the Contractor has the right to record the conversation and record electronic correspondence for quality control purposes. The Customer must first make sure that they are communicating or interacting with the Contractor.
4.5. The Contractor is not responsible to the Customer for any actions of any third parties, including the actions and behavior of persons whose contact details are provided to the Customer and to whom the Customer can then contact. The Customer makes a decision on interaction with third parties at its own discretion, without relying on the Contractor, and must verify their status and integrity independently.
4.6. Provision of services under the Agreement is carried out in stages:
4.6.1. At the first stage (also referred to as Stage 1), the Contractor provides the services specified in clauses 3.1.1-3.1.2 of the Agreement, performs an initial consultation, including —
– a description of the procedure for opening (registering) a company;
— description of the procedure for obtaining the necessary documents for opening a company;
– information about banks (requirements, tariffs, registration procedure);
– preparation of a plan for possible submission of documents.
Based on the results of Stage 1, the Contractor sends a certificate to the Customer. In any case, the services in relation to Stage 1 are considered to have been rendered from the date of sending the certificate (the Contractor sends a message to the Customer in a manner at the Customer’s discretion in accordance with clause 4.4 of the Agreement).
4.6.2. At the second stage (also referred to as Stage 2), the Contractor provides the services provided for in clauses 3.1.3-3.1.4 of the Agreement, including:
– provides contact details of individuals (partners) to provide assistance in submitting documents for opening a company, processing Emirates ID and necessary documents, submitting applications to the bank/and prepared by the Customer and necessary for opening current (settlement) bank accounts and debit bank cards in the bank, receiving debit cards of the bank;
– assistance in concluding a contract for the provision of services of the Customer and partner, helps in transmitting the Customer’s application and documents to the partners selected by them (the Customer) for further processing of the necessary documents. At the same time, only the Customer determines the decision to cooperate with the partner and transfer their data and documents to them, without relying on the Contractor—
– informational assistance in passing the procedures described in the document submission plan;
– provides advice on the preparation of documents within the framework of a request for additional documents from government agencies or banks (no more than one request);
Based on the results of Stage 2, the Contractor provides the Customer with the contact details of the partner to assist in the implementation of the Customer’s exclusive will to open accounts and / or register the company (contact of at least one partner).
The Customer agrees and understands that the completion of Stage 1 and / or Stage 2 or the provision of services within them is not a guarantee of opening a company, obtaining an Emirates ID, opening an account by the bank to the Customer and issuing a bank card.
In any case, services related to Stage 2 are considered to have been rendered from the date when the Customer submits documents for opening an account (card) with the selected bank.

4.7. Any response and result of consideration of the Customer’s application and documents by the UAE government authorities and banks, receipt of ready-made documents by the Customer, opening or registering a company, receipt of Emirates ID, invoice and/or card issuance, possible requery of documents, collection of necessary documents by the Customer, Customer’s failure to prepare, collect and send the necessary documents, etc. any further interaction between the Customer and third parties/organizations/government agencies selected and engaged on behalf of the Customer is not the subject of this Agreement, does not affect the fact of rendering services and payment under the Agreement.
Services for each of the Stages are subject to rendering by the Contractor only after full payment of the amount by the Customer for the corresponding Stage in accordance with section 5 of this Agreement. Until the Contractor receives funds, it has the right not to provide or suspend the provision of services in relation to the corresponding stage of service provision.

5. COST OF SERVICES. PAYMENT PROCEDURE
5.1. The cost of services rendered by the Contractor under this Agreement is 2,230,000 (two million two hundred and thirty thousand) Russian rubles, including the amount of applicable taxes, for the implementation of both Stages.

At the same time, the cost of services for Stage 1 is 30,000 (thirty thousand) rubles. 2 – 2 200 000 (two million two hundred thousand) rubles.
Any expenses of the Customer for further submission of documents to the bank and / or meeting with third parties, including transportation, travel and any other expenses, transfer of documents to partners, payment for services of third parties and partners involved by the Customer’s decision are personal expenses of the Customer and are not included in the cost of providing services and are not subject to this agreement. The agreement.
If the Customer considers it necessary to receive only services related to Stage 1 under the Agreement and does not want to receive services related to Stage 2, the Customer should not pay for the services for Stage 2, and may not refer to the non-provision of services related to Stage 2.5.2 under the Agreement
5.2. The cost of services for each of the Stages should be paid by the Customer in full before the start of rendering services within each of the Stages by means of payment via a link sent by the Contractor to the Customer via the communication channel specified in clause 4.4 of the Agreement, within no more than 1 (one) calendar day from the date of receipt of the link. Payment for Stage 1 means that the Customer joins this Agreement in accordance with clause 1.3. of the Agreement. Before making the payment, the Customer must make sure that they make the payment specifically to the Contractor, and not to other third parties, including those posing as the Contractor. Risks and possible financial losses of the Customer as a result of interaction with other third parties, including those posing as the Contractor, are borne by the Customer and are not subject to compensation by the Contractor.
The Customer’s obligations to pay for services for each of the Stages are considered fulfilled from the date of receipt of funds to the correspondent account of the Contractor’s bank.
5.3. The Parties have stipulated that in case of refusal (for any reason) on the part of the bank or government authorities of the United Arab Emirates to open an account and / or issue a bank card of the Customer, issue an Emirates ID, open a company, as well as in case of refusal of the Customer for any reason (including refusal to submit, evasion of payment), from collecting the necessary documents; from receiving ready-made documents; from providing additional documents at the request of the bank, UAE government agencies or the Contractor) at any stage after payment, including from submitting documents, the Contractor’s services are also considered to have been rendered in full and the amount paid is non-refundable.
5.4. If there is a need to carry out additional expenses for the purpose of rendering services that could not have been provided for initially, the Contractor has the right to present the amounts of these expenses to the Customer, and the Customer is obliged to pay them within 5 (five) calendar days from the date of receipt of the Contractor’s request.
5.5. The Contractor has the right, at its sole discretion, to arrange marketing campaigns regarding the terms of payment for the provision of services, independently determining their terms and criteria.

6. PRIVACY POLICY. RIGHTS AND OBLIGATIONS OF THE PARTIES
6.1. The Parties undertake not to disclose information that has become known to them during the performance of the Contract, which is confidential and constitutes a commercial secret of the Parties, except in cases where such disclosure is necessary for the provision of services or is dictated by the requirements of the bank or the legislation of the place of registration of the bank.
6.2. The Parties undertake not to disclose confidential information and information constituting a commercial secret of the Parties that has become known to them, both during the term of validity of the Agreement and within 1 (one) year from the date of expiration of the Agreement.
6.3.The Parties will be liable for disclosure of confidential information and information constituting a commercial secret in accordance with the legislation of the Russian Federation, except for cases when such disclosure is necessary for the provision of services or is dictated by the requirements of the bank or the legislation of the place of registration of the bank.
6.4. Subject to compliance with the requirements of clauses 6.1 – – 6.3 of this section of the Agreement, no Party that has disclosed confidential information and/or information constituting a trade secret belonging to the other Party to third parties shall be liable for disclosure of the specified confidential information and/or information constituting a trade secret in the following cases:
— if such confidential information and/or information constituting a commercial secret was known to the disclosing Party from other sources prior to the entry into force of the Agreement—
– if the disclosure of confidential information and/or information constituting a commercial secret occurred with the written consent of the other Party – the owner of the specified confidential information and/or information constituting a commercial
secret – if the disclosure of confidential information and / or information constituting a commercial secret occurred in accordance with an act of the competent state body or court that has entered into legal force;
— if the confidential information and/or information constituting a trade secret was obtained by the disclosing Party from a third party, provided that such source is not bound by a confidentiality agreement with respect to such confidential information and/or information constituting a trade secret, or is not otherwise prohibited from transmitting such confidential information and/or information information constituting a trade secret is disclosed to the disclosing Party and the specified source obtained such confidential information and/or information constituting a trade secret legally.
6.5. The Customer gives its unconditional consent to the Contractor and its representatives and employees to access information about the Customer’s intention to open an account with the bank and the company, disclosure of information about this to the bank and third parties, including the Contractor’s partners, as well as to its bank secrecy regarding data on opening accounts and cards to the Customer for the purposes of providing services, obtaining information about opening accounts and cards and connecting remote banking services, receiving reports on this, as well as requesting any information from any persons, including banks, aimed at achieving the result of providing services by the Contractor. The Customer also gives its unconditional consent to the Contractor and its representatives to forward (send) its applications and documents to the bank, attracted on behalf of the Customer contractors and partners, including, if necessary, cross-border, by any communication channels, including through any electronic communication channels and e-mail.
6.6. The Customer understands and agrees that his data becomes known to the banks, as well as to the Contractor and its representatives and partners.
6.7. The Customer does not have the right and should not interact with any third parties who are not authorized persons of the Contractor regarding the provision of services. If any doubts arise, the Customer must stop communicating with the applicant and contact the Contractor exclusively through the established communication channels in accordance with clause 4.4 of the Agreement.
6.8. The Parties confirm and agree that the Contractor is not entitled to bear responsibility for the actions of banks or authorized bodies, including for refusing to issue a card or open an account due to the Customer’s non-presence in person at the bank, for further Customer service at the bank, for not opening the company and its further activities, for confidentiality of any information and data provided in relation to the bank, authorized bodies and partners, for performing any operations on the Customer’s accounts and cards in the bank, as well as for actions of third parties, including representatives acting beyond the limits of their authority.
6.9. The Customer, by entering into this Agreement, gives his consent to the processing of all his personal data provided to the Contractor, including the last name, first name, patronymic, correspondence address, contact information, phone number, email address, for the purpose of executing this Agreement. The Contractor does not process or store personal data after the performance of the Contract, except in cases stipulated by law or other agreement of the Parties or other consent of the Customer (if applicable), and may be revoked by the Customer by writing to the Contractor.
6.10. The consultation is targeted and confidential. The Customer does not have the right to share the received advice with other third parties, including for the purpose of opening bank accounts and cards.

7. LIABILITY OF THE PARTIES
7.1. The Parties understand and agree that:
— The Contractor cannot guarantee and is not responsible for any result that the Customer could have expected; The Contractor cannot guarantee that as a result of providing services under the Contract or consulting the Customer, a current (settlement) bank account will be opened, a card issued, a company opened, resident documents issued, including in the following cases: due to the fact that these issues are beyond the Contractor’s control. The Contractor is not responsible for the Customer’s satisfaction with the consultation or its completeness and accuracy, as it is provided based on the Contractor’s knowledge. In this regard, the Parties specifically stipulated that the Contractor does not bear any responsibility for the bank’s refusal to open an account and / or issue a Customer’s bank card, for refusing to open a company and/or issue resident documents;
– The Contractor does not provide advice on compliance with the banking, currency, tax or other legislation of the Customer’s place of residence and place of registration of the bank, as well as on the reporting procedure, and therefore the Customer must independently assess the consequences of opening an account and card with the bank and the company, as well as their legality and competence;
– opening accounts and cards, receiving documents, sending them to third parties, other issues, claims, maintenance, any liability measures, etc. related to the account and card opened to the Customer, operations on them, delivery of one-time passwords, and any questions about Customer service as a client in the bank, any questions about the company’s functioning, compliance with laws obligations of the Customer in connection with the opening of a company and resident documents, including in relation to the place of registration or residence of the Customer, are not the subject of this Agreement, are resolved by the Customer independently (assigned to the Customer), without involving the Contractor and without imposing any responsibility on the Contractor. The Contractor is not responsible for any operations and actions on the Customer’s accounts and cards, the company’s activities, or the Customer’s compliance with the requirements of resident documents, and no claims can be made against it. The Customer is solely financially responsible and liable for any actions and operations on its accounts, cards, remote banking services in the bank, including for excluding third-party access to them and for the consequences caused by possible unauthorized access by third parties or their use of confidential information, for compliance by the companies and the Customer with the requirements of any applicable legislation. In case of any doubts or suspicions, the Customer is obliged to change (update)
7.2. None of the Parties will be liable for non-performance or improper performance of their obligations, if proper performance was impossible due to force majeure, that is, extraordinary and insurmountable circumstances under these conditions, which are beyond the control of the Parties, which have arisen after signing the Contract.
Such circumstances include, in particular: flood, earthquake, other natural disasters, war, military actions, strikes, civil unrest, epidemics, bans and restrictions on foreign trade in goods and services, etc., the adoption by the competent authorities of regulations that make it impossible or hinder the fulfillment of obligations by the Parties under the Contract, changes in legislation or restrictions on foreign trade in goods and services, etc. regulation. If any of these circumstances directly affected the performance of obligations within the period specified in the Contract, then this period is proportionally postponed for the duration of such circumstance.
7.3. A Party for which it is impossible to perform its obligations under the conditions specified in this Agreement, due to force majeure circumstances, must notify the other Party in writing or electronically (telegram, fax, letter, etc.) of the beginning of the specified circumstances (their nature, type), the expected period of their validity, and provide documentary evidence of the force majeure circumstances specified in the notification issued by the competent state body, within 5 (five) calendar days from the date of occurrence of these circumstances. Non-notification or late notification, as well as failure to submit documents issued by the competent state authorities and confirming the operation of force majeure circumstances, deprives the Party of the right to refer to these circumstances as a ground that exempts from liability for non-performance of obligations.
7.4. If the above-mentioned circumstances last for more than 1 (one) month (or immediately upon the occurrence of the above-mentioned circumstances), the Parties conduct negotiations to identify acceptable alternative ways of performing the Agreement and, following the negotiations, conclude an additional agreement to the Agreement, which defines a new procedure for performing obligations under the Agreement.
7.5. If the Parties do not find a solution in terms of determining alternative ways of performing the Agreement, the Parties have the right to terminate the Agreement by entering into an agreement on termination of the Agreement. In this case, the Parties shall determine the procedure for mutual settlements, including the procedure and term of payment for the Contractor’s services or the procedure for returning funds paid by the Customer for the performance of obligations that became impossible due to force majeure circumstances, taking into account clause 9.1 of the Agreement.
7.6. Any liability of the Contractor, regardless of the circumstances of its occurrence, is limited to the amount of funds received by the Contractor from the Customer under the Agreement.

8. DISPUTE RESOLUTION
8.1. The Parties undertake to make all necessary and possible efforts to resolve disputes and disagreements arising out of or in connection with the Agreement through negotiations. All disputes and disagreements arising out of the Agreement or in connection with it that could not be resolved through negotiations are subject to judicial review at the location of the Contractor in accordance with the legislation of the Russian Federation.
8.2. The Parties shall establish a mandatory claim procedure for dispute resolution. The claim review period is 30 (Thirty) calendar days. The parties have the right to send complaints by e-mail.
8.3. The Customer agrees that receiving a consultation via the communication channel specified in clause 4.4 of the Agreement is an additional confirmation of the proper and complete provision of services by the Contractor and the absence of claims against the Contractor for the service provided .

9. FINAL PROVISIONS
9.1. Any Party has the right to unilaterally withdraw from the performance of the Contract by sending a written notice to the other Party about the termination of the Contract to the registration address, at least 30 (Thirty) days before the date of termination of the Contract. In this case, the Parties make mutual settlements in accordance with the provisions of clause 5.3. of the Agreement – with mandatory consideration of the services actually rendered by the time of termination of the Agreement .In case of full performance of the services by the Contractor for the corresponding Stage, payment is not refundable.
9.2. If during the term of validity of the Agreement one or several provisions established by it become invalid (void) or unenforceable in accordance with the current legislation, this circumstance does not invalidate (void) or unenforceable other provisions of the Agreement, which continues to be valid in the relevant part.
9.3. The Agreement is subject to the legislation of the Russian Federation. In all other matters not regulated by the Agreement, the Parties are guided by the legislation of the Russian Federation. Disputes related to this Agreement are subject to transfer to the court at the place of registration of the Contractor.